Welcome to MOISSANAIRE.COM! Your satisfaction is our top priority, and we are committed to providing you with the best quality jewelry. If you are not completely satisfied with your purchase, our refund and return policy is here to assist you.

Return Policy

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • The jewelry must be in its original, unused condition with all original packaging and tags intact.
  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return:

  1. Contact Us: Email our customer service team at support@moissanaire.com with your order number and reason for the return.
  2. Receive Authorization: We will respond within 2 business days with return authorization and instructions.
  3. Ship the Item: Pack the item securely, including all original packaging and materials, and ship it to the address provided in the return authorization email. Ensure you use a trackable shipping method.

Return Shipping Costs:

  • The customer is responsible for return shipping costs unless the return is due to a damaged or defective item. In such cases, we will provide a prepaid shipping label.

Refund Policy

Processing Your Refund:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds:

  • Partial refunds may be granted for items not in their original condition, missing parts, or not returned within 30 days of purchase.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@moissanaire.com with your order number and details of the defect or damage.

Non-Returnable Items

  • Gift cards
  • Custom or personalized jewelry items
  • Items purchased on final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@moissanaire.com. Provide your order number and a photo of the damaged or defective product. We will work with you to resolve the issue promptly, including providing a replacement or a full refund.

Contact Us

For any questions or concerns regarding your return or refund, please contact our customer service team:

Email: support@moissanaire.com

Phone: +1 (443) 570-0843 (Monday – Friday, 9 AM – 5 PM EST)